What we all about
Xenturion exclusively offers brokers the service to customise their insurance portfolios according to their and their clients very specific needs, underwritten by A-rated short-term insurer, Renasa Insurance Company.
Xenturion cater exclusively for our brokers’ preferences and bring a unique offering whereby we mould your business around your specific needs. We craft the policies specifically to the needs of the broker’s client base. We are open to various propositions because we believe each broker and client base is different.
The Xenturion approach is to listen to our brokers, their wants and needs, and we don’t prescribe. Our market approach is to sit down and discuss extensively what our broker’s want, what the client profile is like, specific challenges or issues that are not supposed to be given a blanket treatment.
Our experienced staff fulfils a support and service role to our select brokers wherein the broker has direct access and in most cases control of most functions e.g. policy issuing, endorsements, claims and risk management. Thus the intermediary can focus on what he does best – Broking.
A mutual trust relationship exists with our brokers and their years of experience is recognized through our exclusive broker proposition. We do not allow, nor follow a blanket approach with our brokers but instead cement a bespoke risk solution management plan.
How we go about this
A select few brokers is offered an outsource model wherein they are allowed to issue a policy on our behalf following our approval.
Agreed service levels is pre-determined resulting in a record fast turn around time in respect of answers. The same applies at claims stage, wherein our select broker is allowed to appoint an assessor, and takes full responsibility for the claims management process.
This again places our select broker back in control as he has immediate action, and contact with all relevant parties, SAVING YOU MONEY, SAVING YOU TIME, PUTTING YOU FIRST.
Xenturion is backed by highly skilled individuals. Daniel Kruger himself vast experience of close to two decades in numerous insurance disciplines. In his life he has seen time and again how pivotal relationships are to brokers, but also to the insurance industry at large.
Our approach is not new, in fact it is old in that we apply the “old-school” style relationships and ask our brokers what they need.
Therefore Xenturion is the place to come to for a personalised broker solution, where brokers would deal with one contact person who is also the decision maker.